Cognacs, gifts & accessories direct from le Château Royal de Cognac - France shipping only

Delivery and returns

DELIVERIES

Cognac Castle uses third-party providers (DHL) to deliver packages in Metropolitan France, for which customs formalities may be necessary. Shipping costs are automatically calculated on our Site according to the destination of the order and the quantity of products ordered for deliveries to any other destination must be the subject of a specific quote.  

The delivery time for orders will be specified as part of the order process and will be expressed in working days. Non-working days include Saturdays, Sundays and public holidays, as well as days when road transport is prohibited. These deadlines will also be indicated in the order confirmation received by e-mail by the Customer. The order is delivered to the delivery address chosen by the Customer.  

The Customer is required to carefully check his packages upon delivery in order to immediately raise any reservations with the carrier. No complaint regarding the content of the order can be deemed admissible if the Customer has accepted his packages without reservation upon delivery.  

Any error or modification made by the Customer in a current delivery order, whatever it may be, results in an extension of the planned delivery time. Additional costs will be the responsibility of the Customer .  

The delivery times and prices below are provided for information purposes only and are subject to change. The prices and delivery times applicable at the time of the order will in any case be provided as part of the order process and before its validation.  

Delivery delay 

 

 

 

 

DHL 

Open days 

 

2 to 3 

 

Prices  

Weight (kg) 

MR 

 

Weight 

DHL 

0 to 1 

   

 

0 to 1.5 

€7.90 

1.01 to 2 

 

1.5 to 2.5 

€9.90 

2.01 to 3 

 

2.51 to 5 

€11.50 

3.01 to 4.2 

 

5.01 to 10 

€15.90 

4.21 to 5 

 

10 to 15kg 

€24.90 

5.01 to 8 

 

15.01 to 20 

€29.90 

8.01 to 10 

 

20.01 to 25 

€35.90 

10.01 to 3 

 

25.01 to 30 

€40.90 

15.01 to 20 

 

> 30 

€50.90 

20.01 to 30 

    

 

 

 

RETURNS

The Customer has a period of (14) fourteen clear days from the delivery of your order to notify your wish to exercise your right of withdrawal and return the delivered item for exchange or refund, at the Customer's choice. The Customer must cover the return costs.  

For reasons of hygiene and health protection, the Customer will not be able to exercise his right of withdrawal after having unsealed the Product which has been delivered.  

Notification of the desire for withdrawal may be made using the form provided below and sent to the customer service by email or telephone (see the Seller's contact details appearing at the top of this document ) .  

HAS the attention of CHATEAU DE COGNAC  

127 Boulevard Denfert Rochereau 16100 Cognac  

Email: boutique@chateauroyaldecognac.com 

Telephone : 05 45 36 88 86 

I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the goods (*)/for the provision of services (*) below:  

Ordered on (*)/received on (*):  

Name of consumer(s):  

Address of the consumer(s):  

Signature of the consumer(s) (only if this form is notified on paper):  

Date :  

(*) Delete what is unnecessary.

Cognac Castle undertakes to reimburse the Customer within a maximum period of (14) fourteen clear days after notification of withdrawal and subject to the return of the products. The costs of returning the product remain the responsibility of the Customer.  

Returns must be sent to the address:
 

COGNAC CHATEAU 

127 Boulevard Denfert Rochereau 

16100 Cognac 

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Benefit from free shipping costs from € 80 of purchases (Delivery in mainland France)

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